Privacy & Policies

User Behavior Policy

• Use the site and apps lawfully and in accordance with applicable regulations.
• Do not upload, post, or link to unlawful, harmful, or infringing content.
• Protect your login credentials; you’re responsible for activity under your account.
• We may remove content or suspend access for violations of these guidelines.

Return & Refund Policy

• Subscriptions: Refund requests must be submitted within 3 business days of the original purchase.
• Processing: Approved refunds are issued via the original payment method within 5 business days.
• Non-Refundable: Add-on fees or payments beyond the 3-day window are non-refundable.
• Method: All refunds follow our payment provider’s policies and anti-fraud checks.

Payment Policy

• Methods: Credit/Debit Cards, PayPal (and equivalent processors).
• Timing: Charges occur at purchase or renewal unless canceled per your plan terms.
• Security: Card data is processed by PCI-compliant providers; we do not store full card numbers.

Privacy Policy

Information We Collect

• Account Data: name, email, password (hashed), and optional profile info.
• Usage & Device Data: IP address, device/browser type, pages viewed, and interactions (for security and analytics).
• Transaction Data: plan, billing status, limited payment metadata from processors (no full card storage).
• QR Analytics Data (your business use): aggregated scan counts, timestamps, device types, and location signals (when available) tied to your QR codes.
• Support Data: messages you send to support and related metadata.
• Cookies & Similar: preferences, session, functional and (where applicable) analytics/ads cookies.

How We Use Your Information

• Provide, secure, and improve Queue QR services and features.
• Authenticate users, prevent fraud/abuse, and enforce terms.
• Process subscriptions and billing; provide receipts and notices.
• Deliver support, service updates, and critical communications.
• Analyze product usage to improve reliability and performance.
• Where permitted, send marketing (you can opt out at any time).
• Comply with legal obligations and requests from authorities.

Legal Bases (EEA/UK GDPR)

• Contract: to provide the service you requested (account, billing, features).
• Legitimate Interests: service security, product analytics, and improvements.
• Consent: marketing emails; non-essential cookies/trackers.
• Legal Obligation: tax, accounting, regulatory requirements.

How We Share Information

• Processors: trusted vendors for hosting, analytics, email, payments (e.g., payment gateways such as PayPal), and customer support—bound by data-processing terms.
• Legal: to comply with law, protect rights, safety, and security.
• Business transfers: as part of a merger, acquisition, or asset sale (with notice where required).
• No selling of personal data: We don’t sell your personal information; where “sharing” for cross-context behavioral advertising could apply, you may opt out below.

Cookies & Tracking

We use essential cookies for login and security, and (optionally) analytics/advertising cookies to understand usage and improve marketing. You can control cookies in your browser and via our preferences.

Data Retention

We keep personal data only as long as necessary for the purposes described above (e.g., while your account is active and for a reasonable period thereafter), or as required by law. You can request deletion at any time.

Security

We apply administrative, technical, and physical safeguards to protect personal information. No method is 100% secure; we continuously improve our protections.

International Transfers

Where data leaves your region, we rely on appropriate safeguards (e.g., Standard Contractual Clauses) with our processors as required by applicable law.

Your Privacy Rights

• Access, correct, update, or delete your personal data.
• Port your data, or restrict/oppose certain processing.
• Withdraw consent for marketing at any time.
• Appeal a decision or lodge a complaint with a regulator (EEA: DPAs; UK: ICO).

Region-Specific Disclosures

• California (CPRA): Right to know, delete, correct; limit use of sensitive information; and opt-out of selling/sharing. Use the controls above or email us.
• Virginia/Colorado/Connecticut/Utah: Similar rights may apply; contact us to exercise your rights.

Children’s Privacy

Our services are not directed to children under 13 (or as defined by local law). We do not knowingly collect children’s personal information.

Changes to This Policy

We may update this page to reflect changes in our practices or for legal, technical, or business reasons. Material changes will be highlighted here with a new effective date.